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Required Fields

To get a comprehensive list of fields, please visit our Required Fields dedicated page.

Account Updater

The Account Updater service in Vortex automatically checks and updates customer payment details stored on file, such as credit or debit card numbers and expiration dates. This service is crucial for businesses that rely on recurring revenue models, ensuring that payment information is current and transactions proceed without interruption.

Use Cases

• Subscription Services: Ensures uninterrupted service by automatically updating payment details for recurring subscriptions.
• Recurring Billing: Maintains up-to-date billing information for regular payments, such as monthly memberships or service fees.
• Customer Convenience: Reduces the need for customers to manually update their payment information, enhancing the overall customer experience.

Examples

As the Account Updater service operates in the background and involves sensitive customer payment information, direct API call examples are not typically provided. Instead, the process is automated within Vortex, with merchants receiving notifications or reports on the status of updated payment information.

Failed Scenarios

To get a comprehensive list of Error Codes to help you understand the Failed Scenarios, please visit our Error Codes dedicated page

While the Account Updater service is designed to streamline the updating process, there are scenarios where updates may not be successful:

• Unsupported Card Issuers: Not all card issuers participate in account updater services, leading to gaps in coverage.
• Opt-Out by Customer: Customers may opt out of updater services through their card issuer, preventing updates.
• Technical Issues: Failures in the Vortex system or with the card issuers' systems can impede the update process.

Implementation Notes

It's important for merchants to understand the scope and limitations of the Account Updater service within Vortex. Keeping customers informed about the service and its benefits can also help in managing expectations and enhancing the customer experience. Regularly reviewing and acting on update notifications or failure reports is crucial for maintaining accurate and current customer payment information.